Privacy Policy

PRIVACY POLICY

Last updated: 28 July 2026

1. Who we are

Emevu operates the online store and is the controller responsible for the personal information described in this Privacy Policy.

Emevu
34 Rue d’Aligre
75012 Paris
France
Email: contact@emevu.com

The store is powered by Shopify.

2. Scope

This Privacy Policy explains how Emevu collects, uses, stores and shares personal information when you:

  • visit the Website;

  • create a customer account;

  • place or return an order;

  • contact customer support;

  • subscribe to marketing;

  • submit a review; or

  • otherwise interact with the Website.

3. Information we collect

Depending on how you use the Website, we may collect:

Identity and contact information

  • name;

  • billing address;

  • delivery address;

  • email address; and

  • telephone number.

Order information

  • products ordered;

  • order number;

  • purchase date;

  • delivery status;

  • returns and refunds;

  • customer-service history; and

  • transaction records.

Payment information

Payments are processed by third-party payment providers.

Emevu may receive limited payment information such as:

  • payment status;

  • payment method;

  • transaction reference;

  • billing country; and

  • partial card information.

Emevu does not normally receive or store complete payment-card details.

Account information

Where customer accounts are available, we may process:

  • account login information;

  • account preferences;

  • saved addresses; and

  • previous orders.

Device and usage information

We may collect:

  • IP address;

  • browser and device type;

  • operating system;

  • pages viewed;

  • referring page;

  • approximate location;

  • shopping-cart activity;

  • interactions with advertisements; and

  • cookie or similar identifiers.

Communications

We collect information included in emails, contact forms, reviews, return requests and other communications sent to us.

4. How we collect information

Information may be collected:

  • directly from you;

  • automatically through the Website;

  • through cookies and similar technologies;

  • from Shopify;

  • from payment providers;

  • from delivery and fulfilment partners;

  • from fraud-prevention providers; and

  • from advertising or analytics partners where permitted.

5. Why we use personal information

We may use personal information to:

  • process and deliver orders;

  • collect and verify payments;

  • provide order confirmations and tracking;

  • manage returns, refunds and complaints;

  • provide customer support;

  • operate customer accounts;

  • prevent fraud and protect the Website;

  • comply with tax, accounting and legal obligations;

  • improve the Website and customer experience;

  • measure Website performance;

  • send marketing where permitted; and

  • display or measure personalised advertising where consent is required and obtained.

6. Legal bases

Depending on the processing activity, we rely on:

Performance of a contract

We process information needed to accept payment, fulfil orders, provide delivery, manage returns and respond to order-related requests.

Legal obligation

We process certain information to comply with accounting, tax, consumer-protection, fraud-prevention and regulatory obligations.

Legitimate interests

We may process information to secure the Website, prevent fraud, improve our services, manage customer relationships and defend legal claims, provided that these interests are not overridden by your rights.

Consent

We rely on consent where required, particularly for certain advertising cookies, analytics tools and electronic marketing.

Consent may be withdrawn at any time.

7. Marketing communications

We may send promotional emails where you have consented or where otherwise permitted by applicable law.

You can unsubscribe at any time by:

Unsubscribing from marketing does not stop essential communications concerning an order, payment, return or customer account.

8. Cookies and advertising

The Website uses cookies and similar technologies.

Strictly necessary cookies may be used without consent where they are required to provide the Website, remember a shopping cart, secure checkout or save privacy preferences.

Where required by law, analytics, advertising and personalisation cookies are only activated after consent.

Further information appears in the Cookie Policy.

9. Who receives your information

Personal information may be shared with service providers where necessary, including:

  • Shopify;

  • payment processors;

  • banks and payment networks;

  • fulfilment and warehouse providers;

  • delivery carriers;

  • customer-support providers;

  • IT and cloud-hosting providers;

  • fraud-prevention and security providers;

  • analytics providers;

  • advertising platforms, where permitted;

  • accountants, advisers and insurers; and

  • public authorities where legally required.

These recipients may only receive information reasonably necessary for their role.

10. Shopify

The Website is hosted and operated using Shopify.

Shopify processes information required to provide the online-store platform, checkout, customer accounts, fraud prevention and related services.

Information submitted through the Website may therefore be processed by Shopify and its service providers in different countries.

11. International transfers

Some service providers may process information outside France, the European Economic Area or the country in which the customer lives.

Where required, appropriate safeguards are used, such as:

  • an adequacy decision;

  • standard contractual clauses;

  • contractual data-protection obligations; or

  • another legally recognised transfer mechanism.

12. Retention

We retain information only for as long as reasonably necessary for the relevant purpose.

Typical periods include:

  • order, invoicing and accounting information: for the period required by applicable tax and accounting law, which may be up to ten years;

  • customer-service records: for the time needed to resolve the request and defend potential claims;

  • customer account information: while the account remains active and for a reasonable period afterwards;

  • marketing information: until consent is withdrawn or after a reasonable period without interaction;

  • fraud-prevention information: for as long as reasonably necessary to prevent and investigate fraud; and

  • cookie information: according to the lifespan of the relevant cookie and applicable consent rules.

Information may be retained longer where required for legal proceedings, regulatory investigations or compliance with law.

13. Security

Emevu and its service providers use reasonable technical and organisational measures intended to protect personal information.

However, no online system or electronic transmission is completely secure.

Customers should use strong passwords and should not send sensitive payment information through ordinary email.

14. Your rights

Depending on applicable law, you may have the right to:

  • access your personal information;

  • correct inaccurate information;

  • request deletion;

  • restrict certain processing;

  • object to certain processing;

  • receive certain information in a portable format;

  • withdraw consent;

  • object to direct marketing; and

  • lodge a complaint with a data-protection authority.

These rights may be subject to legal exceptions.

15. Exercising your rights

To exercise a privacy right, email:

contact@emevu.com

Please clearly describe your request.

We may ask for information reasonably necessary to verify your identity and protect your account.

16. Complaints

You should first contact Emevu so that we can investigate your concern.

Individuals in France or the European Economic Area may also lodge a complaint with the French data-protection authority, the CNIL, or another competent supervisory authority.

Customers in other countries may have the right to contact their local data-protection or consumer-protection authority.

17. Children

The Website is not intended for children who do not have legal capacity to make an online purchase.

Emevu does not knowingly collect personal information from children contrary to applicable law.

A parent or guardian who believes that a child has provided personal information may contact contact@emevu.com.

18. Automated decisions

Payment providers, Shopify or fraud-prevention providers may use automated systems to identify potentially fraudulent or high-risk transactions.

An order may be delayed, reviewed or refused where a transaction is identified as high risk.

19. Changes

This Privacy Policy may be updated to reflect changes to our services, technology, business practices or legal obligations.

The updated version will be published on the Website with a revised date.

20. Contact

For any privacy question or request:

Emevu
34 Rue d’Aligre
75012 Paris
France
contact@emevu.com

COOKIE POLICY

Last updated: 28 July 2026

1. What are cookies?

Cookies are small files or identifiers stored on a device when a person visits a website.

Similar technologies may include pixels, tags, local storage and software development kits.

2. Why we use cookies

Emevu and its service providers may use cookies to:

  • operate the Website;

  • keep products in the shopping cart;

  • provide secure checkout;

  • remember language, currency or privacy preferences;

  • prevent fraud;

  • understand Website performance;

  • measure traffic;

  • improve products and pages;

  • measure advertising effectiveness; and

  • provide personalised advertising where permitted.

3. Categories of cookies

Strictly necessary cookies

These cookies are required for essential Website functions, including:

  • navigation;

  • shopping-cart operation;

  • checkout;

  • payment security;

  • fraud prevention;

  • account login; and

  • recording privacy choices.

These cookies cannot normally be disabled through the consent banner because the Website may not function correctly without them.

Analytics cookies

These cookies help us understand how visitors use the Website, which pages are visited and whether errors occur.

Where required by law, they are only used after consent.

Functional cookies

These cookies remember choices such as currency, location, language or other preferences.

Advertising cookies

These cookies may be used to measure advertising, limit repeated advertisements or display advertising based on Website activity.

Where required by law, they are only used after consent.

Third-party cookies

Some cookies may be placed by Shopify or other third-party service providers.

Those third parties may process information according to their own privacy policies.

4. Consent

When required by applicable law, non-essential cookies are not activated until the visitor gives consent.

Refusing optional cookies must not prevent access to the basic shopping functions of the Website.

5. Managing preferences

Visitors can accept, refuse or customise optional cookies through the Cookie Preferences tool available on the Website.

Consent can be withdrawn or changed at any time by reopening Cookie Preferences.

Browser settings may also allow cookies to be deleted or blocked. Blocking strictly necessary cookies may prevent parts of the Website from working correctly.

6. Cookie duration

Some cookies expire when the browser is closed. Others remain for a limited period.

Cookie duration depends on the purpose of the cookie and the settings of the relevant service provider.

Emevu aims to limit cookie duration to what is reasonably necessary and permitted by applicable law.

7. Updates

The Cookie Policy may be updated when cookies, service providers or legal requirements change.

8. Contact

Questions about cookies or privacy may be sent to:

contact@emevu.com