TERMS OF USE

Last updated: 28 July 2026

1. Acceptance

These Terms of Use govern access to and use of the Emevu website available at emevu.com.

By accessing or using the Website, you agree to these Terms.

If you do not agree with these Terms, you must stop using the Website.

2. Website operator

The Website is operated by:

Emevu
34 Rue d’Aligre
75012 Paris
France

Email: contact@emevu.com

3. Eligibility

You must have the legal capacity to enter into a contract to purchase products through the Website.

A person who does not have full legal capacity may only use the Website under the supervision and responsibility of a parent or legal guardian.

4. Permitted use

You may use the Website for lawful personal shopping and information purposes.

You must not:

• use the Website for unlawful or fraudulent purposes;

• attempt to gain unauthorised access to the Website;

• interfere with the Website’s operation or security;

• introduce malware, viruses or harmful code;

• use automated tools to scrape or extract Website content without permission;

• attempt to bypass security or access restrictions;

• impersonate another person;

• provide false payment, billing or delivery information;

• infringe intellectual property or privacy rights;

• send abusive, defamatory, threatening or harmful communications;

• use the Website to distribute unsolicited advertising; or

• use the Website in a way that could damage Emevu or another person.

5. Customer accounts

Customers may be able to create an account through the Website.

Customers are responsible for:

• providing accurate information;

• keeping their login details confidential;

• restricting access to their device; and

• notifying Emevu of suspected unauthorised access.

Customers are responsible for activity carried out through their account unless the activity resulted from a security failure attributable to Emevu.

Emevu may suspend or close an account where there is evidence of:

• fraud;

• misuse;

• unlawful activity;

• repeated payment disputes;

• security threats; or

• a serious breach of these Terms.

6. Website information

Emevu makes reasonable efforts to ensure that information displayed on the Website is accurate.

However, the Website may occasionally contain:

• typographical errors;

• inaccurate product information;

• outdated information;

• technical errors; or

• incorrect pricing.

Emevu may correct an obvious error at any time.

Where an error affects an order already placed, Emevu will contact the customer and provide an appropriate solution.

7. Product presentation

Product images, videos, descriptions and demonstrations are provided for informational and presentation purposes.

Minor differences may occur because of:

• screen settings;

• photography;

• production variations;

• packaging updates; or

• product improvements.

Product descriptions do not constitute medical advice.

8. Reviews and user content

The Website may allow customers to submit:

• reviews;

• ratings;

• photographs;

• videos;

• comments; or

• other content.

By submitting content, the user confirms that:

• it is based on a genuine experience;

• it is accurate to the best of their knowledge;

• they have the right to submit it;

• it does not infringe another person’s rights;

• it is not defamatory, discriminatory, threatening or unlawful;

• it does not contain malicious code; and

• it does not contain undisclosed paid advertising.

Emevu may moderate, refuse or remove content that breaches these rules or applicable law.

Submitting content gives Emevu a non-exclusive, worldwide and royalty-free right to display, reproduce, format and use that content for operating and promoting the Website, subject to applicable law.

9. Intellectual property

The Website and its content, including:

• text;

• photographs;

• product descriptions;

• videos;

• graphics;

• logos;

• icons;

• designs;

• software; and

• page layouts

are protected by intellectual property laws.

Access to the Website does not transfer any ownership rights to the user.

No Website content may be copied, reproduced, modified, distributed, republished or commercially exploited without prior written permission.

10. Third-party services

The Website may use or link to independent third-party services, including:

• Shopify;

• payment providers;

• delivery carriers;

• analytics providers;

• advertising platforms;

• social-media platforms; and

• customer-review services.

Those services are operated under their own terms and privacy policies.

Emevu does not control and is not responsible for the content, security, availability or privacy practices of independent third-party services.

11. External links

External links are provided for convenience or information.

The presence of a link does not necessarily mean that Emevu endorses the external website or its content.

Users access third-party websites at their own responsibility.

12. Website security

Users must not attempt to:

• test the Website’s vulnerabilities;

• bypass security controls;

• access restricted systems;

• intercept communications;

• overload the Website;

• interfere with another customer’s use; or

• collect customer information without authorisation.

Suspicious or malicious activity may be reported to relevant service providers or authorities.

13. Suspension and availability

Emevu may temporarily suspend or restrict access to the Website where reasonably necessary for:

• maintenance;

• updates;

• security;

• fraud prevention;

• legal compliance; or

• technical reasons.

Emevu does not guarantee that the Website will always be available, uninterrupted or compatible with every device, browser or network.

14. Disclaimer

The Website is provided on an “as available” basis.

Emevu makes reasonable efforts to maintain the Website but does not guarantee that it will always be:

• free from errors;

• free from harmful components;

• continuously available; or

• compatible with every system.

Mandatory consumer rights remain unaffected.

15. Limitation of liability

To the fullest extent permitted by law, Emevu is not responsible for losses caused solely by:

• temporary Website unavailability;

• third-party services;

• incompatible devices or software;

• unauthorised account use caused by the user’s failure to protect login details;

• inaccurate information supplied by the user; or

• unlawful use of the Website.

Nothing in these Terms limits liability that cannot legally be excluded.

16. Privacy

Personal information is processed in accordance with the Emevu Privacy Policy and Cookie Policy.

17. Changes to the Website

Emevu may:

• modify the Website;

• add or remove features;

• update product pages;

• change the Website layout; or

• suspend certain services.

These changes may be made without prior notice where reasonably necessary.

18. Changes to these Terms

Emevu may update these Terms to reflect changes to:

• the Website;

• business practices;

• security requirements; or

• applicable law.

The date of the latest version appears at the top of the page.

19. Governing law

These Terms of Use are governed by French law.

This choice of law does not deprive consumers of mandatory rights granted by another law that would otherwise apply.

20. Contact

Questions about these Terms may be sent to:

Emevu
34 Rue d’Aligre
75012 Paris
France

Email: contact@emevu.com

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RETURN POLICY

Last updated: 28 July 2026

1. Thirty-day return period

Customers may request a return within 30 calendar days after delivery.

To start a return, contact:

contact@emevu.com

The return request should include:

• the order number;

• the customer’s name;

• the product concerned; and

• the reason for the return.

Products must not be returned before return instructions have been provided.

Returns sent without authorisation or to an incorrect address may be delayed or refused where legally permitted.

2. Legal withdrawal during the first 14 days

Where applicable consumer law provides a right of withdrawal, the customer may withdraw from the purchase within 14 calendar days after receiving the product.

No reason is required.

The customer must clearly notify Emevu before the deadline by:

• emailing contact@emevu.com;

• using the model withdrawal form; or

• using any electronic withdrawal function provided on the Website.

The customer must return the product within 14 calendar days after notifying Emevu.

During the legal withdrawal period, the customer may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.

The customer may be responsible for a reduction in value caused by handling beyond what would normally be permitted in a physical store.

3. Commercial returns from day 15 to day 30

Returns requested after the legal withdrawal period but within 30 calendar days after delivery are covered by Emevu’s commercial return policy.

To qualify, the product must be:

• unused;

• undamaged;

• complete;

• in its original condition; and

• returned with its original packaging, manuals, accessories and promotional items.

Emevu may refuse a commercial return that does not meet these conditions.

This commercial policy does not limit rights relating to defective or non-conforming products.

4. Non-returnable items

Where legally permitted, the following items cannot be returned under the commercial return policy:

• gift cards;

• personalised products;

• custom-made products;

• products returned more than 30 days after delivery;

• products damaged through misuse or accident after delivery;

• products missing essential components;

• products showing excessive wear; and

• sealed hygiene or health-protection products after the seal has been opened, where applicable.

Mandatory consumer rights remain unaffected.

5. Return address

The return address may differ from Emevu’s registered business address.

Customers must contact contact@emevu.com before returning a product.

The correct return address and instructions will be provided after the return request has been reviewed.

Products sent to an unauthorised address may not be accepted.

6. Return shipping costs

For a change-of-mind return, the customer is responsible for the direct return shipping cost unless Emevu agrees otherwise.

For an accepted claim concerning a defective, damaged, incomplete or incorrect product, Emevu will provide or reimburse a reasonable return method.

Customers should:

• use a tracked delivery service;

• keep proof of shipment; and

• package the product securely.

Emevu is not responsible for a returned parcel lost because the customer used an untracked return method.

7. Inspection of returned products

Returned products are inspected after receipt.

Emevu will verify:

• the product’s condition;

• whether all accessories are included;

• whether the original packaging is present;

• whether there is damage or excessive wear; and

• whether the return meets the applicable conditions.

The customer will be notified when the inspection has been completed.

8. Refunds

Approved refunds are issued to the original payment method.

For a valid legal withdrawal, Emevu will issue the refund within the legally required period.

Emevu may wait until:

• the returned product has been received; or

• the customer provides proof that the product has been sent.

The refund includes the product price and, where legally required, the cost of the least expensive standard delivery method initially offered.

Additional delivery charges resulting from an express, premium or optional delivery method are not refundable.

For a commercial return requested between day 15 and day 30:

• the product price may be refunded after approval;

• the initial shipping cost is not normally refundable; and

• the return shipping cost is paid by the customer.

Banking and payment-provider processing times may affect when the refund appears.

9. Refund deductions

Where legally permitted, Emevu may reduce a refund if:

• the product has been handled excessively;

• the product is damaged;

• accessories are missing;

• packaging is missing;

• the product shows signs of use; or

• the product’s value has been reduced by the customer.

Any deduction will be proportionate to the reduction in value.

This does not affect claims relating to a product that was already defective or damaged before delivery.

10. Damaged, defective or incorrect products

Customers should contact contact@emevu.com promptly after discovering that a product is:

• damaged;

• defective;

• incomplete; or

• different from what was ordered.

The request should include:

• the order number;

• a description of the problem;

• photographs of the product;

• photographs of the packaging where relevant; and

• a short video where reasonably necessary.

Customers should not discard the product or packaging before receiving instructions.

Depending on the circumstances and applicable law, Emevu may offer:

• a replacement;

• a repair;

• a partial refund;

• a full refund; or

• another appropriate solution.

11. Exchanges

Direct exchanges may not always be available.

Where an exchange is unavailable, the customer may be asked to:

1. return the original product; and

2. place a separate order for the replacement product.

A replacement will only be shipped after the return request has been approved, unless Emevu agrees otherwise.

12. Refused and unclaimed deliveries

Refusing delivery or failing to collect a parcel does not automatically constitute a valid withdrawal request.

The customer must contact Emevu and clearly communicate their decision.

Where a parcel is returned because of:

• an incorrect address;

• repeated failed delivery attempts;

• failure to respond to the carrier; or

• failure to collect the parcel,

additional delivery or return costs may be deducted from a commercial refund where legally permitted.

13. Order cancellations

Customers should contact Emevu as soon as possible to request an order cancellation.

Cancellation cannot be guaranteed after preparation or shipping has started.

If the order has already been shipped, the customer may need to wait for delivery and follow the return procedure.

14. Contact

To request a return or refund:

Email: contact@emevu.com

Please include the order number in all communications.

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SHIPPING POLICY

Last updated: 28 July 2026

1. Delivery area

Emevu currently ships primarily within the United Arab Emirates.

A delivery destination is accepted only if it is available during checkout.

Emevu may add, restrict or remove delivery areas at any time.

2. Order processing time

Orders are normally prepared within 1–2 business days after payment has been accepted.

Business days normally exclude:

• Saturdays;

• Sundays;

• French public holidays;

• public holidays affecting the delivery destination; and

• carrier closure days.

Processing may take longer during:

• promotional periods;

• product launches;

• unusually high order volumes;

• stock checks;

• payment verification; or

• exceptional operational disruption.

3. Estimated delivery time

After processing, delivery normally takes approximately 3–7 business days.

The total estimated time before delivery is therefore normally:

• 1–2 business days for processing; followed by

• 3–7 business days for delivery.

These periods are estimates and not guaranteed delivery dates.

4. Delivery delays

Delivery may be delayed because of:

• carrier disruption;

• customs procedures;

• public holidays;

• weather conditions;

• high parcel volumes;

• security checks;

• incorrect or incomplete addresses;

• failed delivery attempts;

• remote delivery locations; or

• circumstances outside Emevu’s reasonable control.

A delay does not automatically mean that the parcel has been lost.

5. Shipping charges

Shipping charges are displayed during checkout before the order is confirmed.

Free or discounted shipping may be offered:

• during promotional periods;

• for selected products;

• for selected destinations; or

• when an order meets a displayed minimum value.

Promotional shipping offers may be modified or withdrawn at any time before an order is placed.

6. Customs duties and import charges

Cross-border shipments may be subject to:

• customs duties;

• import taxes;

• value-added tax;

• customs clearance fees; or

• local administrative charges.

Where these charges are not collected during checkout, they may be payable by the customer or recipient.

These charges are imposed by local authorities and are not controlled by Emevu.

A customer who refuses to pay customs or import charges may be responsible for:

• the original shipping cost;

• return shipping charges;

• customs charges; and

• administrative fees incurred because of the refusal.

7. Tracking information

A tracking link or tracking number will normally be sent by email after the order has been shipped.

Tracking information may take several hours or business days to update after the carrier receives the parcel.

Customers should check:

• their inbox;

• spam folder; and

• junk folder.

8. Delivery address

The customer is responsible for providing a complete and accurate:

• full name;

• street address;

• building or apartment number;

• city;

• postal code, where applicable;

• telephone number; and

• email address.

Customers should contact contact@emevu.com immediately if an address needs to be corrected.

Emevu cannot guarantee that an address can be changed after order preparation or shipment has started.

9. Incorrect or incomplete addresses

If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, Emevu may request payment of:

• a new shipping charge;

• a return-to-sender fee; or

• any additional carrier charge

before resending the parcel.

Emevu is not responsible for delays caused by inaccurate information supplied by the customer.

10. Delivery attempts

The customer must follow the carrier’s instructions and make reasonable arrangements to receive the parcel.

The carrier may:

• call the customer;

• send a text message;

• send an email;

• attempt delivery more than once; or

• leave the parcel at a collection point.

The customer is responsible for monitoring tracking information and responding to carrier communications.

11. Unclaimed parcels

If a parcel is not collected or accepted within the carrier’s deadline, it may be returned to the sender or fulfilment centre.

Emevu may request payment of a new delivery charge before resending it.

Where a refund is requested, reasonable shipping or return costs may be deducted where legally permitted.

12. Delayed parcels

Customers should contact Emevu if the parcel has not arrived after the estimated delivery period.

Emevu may:

• review the tracking information;

• contact the carrier;

• open a delivery investigation; or

• ask the customer to confirm their address.

Carrier investigations may require additional time.

13. Lost parcels

If a parcel is confirmed lost before delivery, Emevu will provide an appropriate solution, which may include:

• a replacement; or

• a refund.

A parcel displayed as delivered will not automatically be considered lost.

Before issuing a replacement or refund, Emevu may ask the customer to:

• confirm the delivery address;

• check the delivery location;

• check with household members;

• check with neighbours;

• check with building reception or security;

• contact the carrier; or

• provide a written declaration of non-receipt.

14. Parcels marked as delivered

Where tracking shows that a parcel has been delivered, the customer should first check:

• the front door;

• mailbox;

• building entrance;

• reception area;

• parcel room;

• safe place selected by the carrier;

• neighbours; and

• household members.

If the parcel cannot be located, the customer should contact Emevu promptly.

Emevu may open an investigation with the carrier.

15. Damaged parcels

Customers should photograph visible packaging damage before opening the parcel where possible.

Damage should be reported to:

contact@emevu.com

The customer should provide:

• the order number;

• photographs of the outer packaging;

• photographs of the shipping label;

• photographs of the damaged product; and

• a description of the problem.

Customers should keep the product and packaging until the claim has been reviewed.

16. Split shipments

An order containing several products may be shipped in more than one parcel.

Separate parcels may have:

• different tracking numbers;

• different carriers; or

• different delivery dates.

No additional shipping charge will be applied solely because Emevu divided the order into several parcels.

17. Delivery restrictions

Emevu may be unable to deliver to certain:

• PO boxes;

• military addresses;

• remote regions;

• restricted areas; or

• destinations not supported by the carrier.

Where delivery is unavailable, the customer will be contacted and refunded if necessary.

18. Transfer of risk

The risk of loss or accidental damage transfers to the consumer when the consumer, or a person designated by the consumer, physically receives the product.

This does not include a carrier independently selected by the consumer outside the delivery options offered by Emevu.

19. Contact

For any shipping or delivery question:

Email: contact@emevu.com

Please include the order number and tracking number where available.